What is photo restoration, and how does it work?
Photo restoration is a digital process where we create a high-quality scan of your photo and restore a digital copy, leaving the original untouched. Learn more on our Photo Restoration Page.
What types of damage can be repaired through photo restoration?
We can address a wide range of issues, including tears, creases, fading, water damage, and missing parts.
Can you add color to black-and-white photos?
Absolutely! Visit our Photo Colourisation Page for more details on this service.
How do I get a quote for photo restoration or colourisation services?
Simply visit our Request a Quote Page, fill in your details, attach photos or scans, and include a brief message. We’ll review your request and get back to you within 24 hours.
What is the typical turnaround time for restoring a photograph?
Turnaround times vary depending on the complexity of the restoration. Simple fixes may take just minutes, while more complex restorations could take several days. We’ll provide an estimated timeframe when quoting your project.
Will my original photograph be altered during the restoration process?
No, your original photo remains untouched. All restoration work is performed on a digital copy.
What formats of photographs can you work with?
We work with physical prints, slides, negatives, and digital images.
Do you offer scanning services for physical photos?
Yes, we use state-of-the-art scanners to ensure the best possible base for restoration. In cases of severe silvering or damage, we may use specialist photography techniques.
How should I prepare my photos for restoration?
We recommend packaging your photos securely between two pieces of thick card, placing them in a waterproof bag, and then a padded envelope. Clearly mark the package as “DO NOT BEND” for added protection.
What are Giclée fine art prints, and why are they recommended?
Giclée prints are premium-quality, archival-grade prints with exceptional longevity, vibrant colours, and smooth gradations. They’re ideal for creating stunning, long-lasting keepsakes. Learn more on our Prints and Framing Page.
Do you offer framing services for restored photos?
Yes, we offer a variety of mounting and framing options. Check out our Prints and Framing Page for more details.
Can you work with damaged negatives or slides?
Yes, our advanced scanners can handle negatives and slides as well.
What are your pricing options for restoration and colourisation services?
Pricing depends on the complexity and time required for restoration. Visit our Pricing Page for more details.
How will I receive my restored photos?
Restored images are typically sent via email. For large files, we use secure online storage for download. Prints and originals are shipped via Royal Mail Special Delivery or a courier.
What payment methods do you accept?
We accept payments via credit/debit cards through Stripe, PayPal, or bank transfer.
What measures do you take to ensure the safety of my original photos?
Upon arrival, your photos are scanned for backup. Originals are stored securely in a safe until your order is complete. Return shipments are packaged securely with waterproof protection.
Can you combine elements from multiple photos into one?
In some cases, we can merge elements from different photos. Success depends on the specific images and project requirements. It’s best to consult us directly about your needs.
What if I’m not satisfied with the restoration results?
We only require payment when you’re satisfied. We provide proofs for approval and welcome feedback to make adjustments. Revisions are part of the process, and we’ll only finalise the project once you’re happy with the results.
How can I contact you for further questions or support?
You can reach us via our Contact Form or Request a Quote Page.